South Florida HDI News

Become ITIL Certified at the University of Miami

Wed, 08 Feb 2012 12:29:00 GMT

South Florida HDI and The University of Miami Executive and Information Technology Institute (UM EITI) are excited to announce that UM EITI is now a sponsor of HDI South Florida.

UM EITI offers an accredited full curriculum of ITIL training and exams. Hear real life experiences while applying and learning official ITIL course content at the U.

UM EITI can also come to you, virtually or physically. UM EITI conducts training on-site at organizations around the U.S. as well as live on-line classes. Contact UM EITI using the link below for more information.

Thinking about adopting ITIL in your organization? Download the UM EITI white paper on ITIL Return on Investment (ROI).

See UM EITI ITIL Course Schedule

Contact UM EITI

Download UMEITI White Paper on ITIL ROI

Kavaliro Releases 2012 Employment and Salary Handbook, Showing Staffing Growth in 13 Industries

Mon, 30 Jan 2012 15:39:00 GMT

Orlando, Fla.– Kavaliro, a national staffing services agency, released its 2012 Employment and Salary Handbook highlighting a rise in hiring and significant growth in over a dozen industries. Overall information technology has seen the most significant growth with over ten-percent gain in job postings.

Using Kavaliro’s professional and executive recruiting experience, the advice of leaders in the recruiting field and annual data from the Occupational Handbook and the U.S. Department of Labor, this eBook provides a broad perspective of today’s labor outlook. Kavaliro created this eBook, which is available for a free download on its website, to provide insight on staffing, workplace issues, recruiting and technology strategies for the upcoming quarter.

President of Kavaliro Mark Moore notes in his opening letter, “As the Kavaliro team, like all Americans, watches for signs the economy is improving, we remain optimistic. We saw a rise in hiring in the last quarter of 2011 and are busier than ever. Specifically we have seen high demand for top talent in the fields of cloud computing, computer engineering, wireless communications and clean tech.”

Kavaliro is constantly implementing ways to keep its finger on the pulse of the job market and to streamline efficiency, exemplified not only by this eBook, but also by other value-added functions. These include the new mobile job search app for the iPhone and the iPad that links to its online job portal. Now, not only can job seekers benefit from the personal attention Kavaliro’s known for, they can browse, filter and search an online database of hundreds of jobs.

Kavaliro hopes that the 2011-2012 Employment and Salary Handbook will serve as another valuable tool for its clients.

About Kavaliro
Orlando based staffing firm Kavaliro places personnel across the United States in the fields of information technology, engineering, finance, utilities, accounting and administration. By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with integrated staffing solutions, providing only the most qualified professionals who can fill both project and permanent positions in order to ensure the ongoing success of all types of businesses.

Website: http://www.kavaliro.com
Facebook: http://www.facebook.com/kavaliro
LinkedIn: http://www.linkedin.com/companies/1070686

	Bill Peppler Managing Partner Kavaliro Fueling Success
Website:	www.kavaliro.com
Email:	bpeppler@kavaliro.com
Twitter:	Bill_Peppler
LinkedIn:	http://www.linkedin.com
Phone:	407.243.6006
Mobile:	321.626.4210
Fax:	407.243.6009
Address:	3504 Lake Lynda Dr. \| Suite 175 Orlando, FL 32817
http://www.kavaliro.com/kavaliro-launches-free-iphone-and-ipad-job-search-app

It's not too late to join us on Tuesday December 13th for the 3rd Annual South Florida HDI IT Industry Awards!

Wed, 30 Nov 2011 16:21:00 GMT

The Analyst of the Year, Desktop Support Technician of the Year, and Manager of the Year awards are an amazing opportunity and honor for our chapter and for the eventual winner who will represent the South Florida HDI chapter. The winners will also compete at the HDI Southeast regional level. The winners of the Regional award will win a free conference admission valued at $1695 and join other regional finalists at the annual HDI National Conference in April 2012 in Orlando, Florida where the 2011 HDI Analyst of the Year will be awarded.

This holiday event is a social event without all the formalities where we promise you will have lots of time to meet and greet your peers as we begin enjoying the holiday's spirit. Come cheer and encourage our front line Analyst, Desktop Support Technician,and Manager nominees and finalists who are the face of IT at our companies.

HDI members from top companies throughout South Florida will be in attendance, so make sure to reserve a spot today! Click here to RSVP now and join us at this great event to support all the award nominees.

Complimentary food and drinks will be provided courtesy of our sponsors.

Help South Florida HDI Give Back to the Community

In celebration of the holidays, South Florida HDI would like to help kids who are less fortunate than many of us as we partner with Toys for Tots and sponsor a toy drive for this event. We encourage all attendees to donate a wrapped toy ($10 minimum.)

The mission of the U.S. Marine Corps Reserve Toys for Tots Program is to collect new, unwrapped toys during October, November and December each year, and distribute those toys as Christmas gifts to needy children in the community in which the campaign is conducted.

Keynote Presentation by TEKsystems

Presented by:
Jessica McNelly
Director of Business Operations
TEKsystems

Jessica McNelley has been with TEKsystems for over 6 years holding numerous positions. Her current responsibility includes overseeing the Branch Operations in Miami, Naples, and Bonita Springs which includes the management of over 15 internal employees as well as over 100 consultants.

Hey HDI members!

Attend the event and have a chance to win a Kindle Fire!

Not a member? Not a problem!

South Florida attendees who become HDI members at this event will also be eligible for the Kindle Fire. As an incentive, we are sponsoring Bronze membership packages at $10 and Silver memberships at $100. These membership packages provide you a saving of $65. Please note, only Cash/Check will be accepted for this special HDI membership promotion. South Florida attendees who become HDI members at this event will also be eligible for the Kindle Fire drawing.

This sponsored Bronze and Silver membership offer will only be available at this special event!

This special event will showcase our sponsors and vendors who support the South Florida HDI chapter throughout the year. If your company is interested in participating in this event please contact Eddie Vidal at evidal@miami.edu or 305-439-9240.

To view our Special Event Sponsor policy, click here.

WE WANT VOLUNTEERS!

This special event will also be our first opportunity to welcome the new South Florida HDI Board of Directors. There are still openings for our Board of Directors, so it's not too late for you to join and help make a difference in your local IT community!

If you are interested in learning more and nominating someone or yourself, click on this link.

Date
December 13, 2011

Time
2:00 PM
to
5:00 PM

Location
Dave & Busters
11481 NW 12 St
Miami, FL 33172
305-468-1555

Driving Directions
Add to calendar

CLICK HERE to RSVP
or go to the following link:
http://www.soflahdi.com/BookingRetrieve.aspx?ID=155277

Can't attend?
Please let us know why.

There is still time to join us on Tuesday December 13th for the 3rd Annual South Florida HDI IT Industry Awards!

Tue, 22 Nov 2011 15:24:00 GMT

Help South Florida HDI Give Back to the Community

Keynote Presentation by TEKsystems

Presented by:
Jessica McNelly
Director of Business Operations
TEKsystems

Hey HDI members!

Attend the event and have a chance to win a Kindle Fire!

Not a member? Not a problem!

WE WANT VOLUNTEERS!

Date
December 13, 2011

Time
2:00 PM
to
5:00 PM

Location
Dave & Busters
11481 NW 12 St
Miami, FL 33172
305-468-1555

Driving Directions
Add to calendar

CLICK HERE to RSVP
or go to the following link:
http://www.soflahdi.com/BookingRetrieve.aspx?ID=155277

Can't attend?
Please let us know why.

South Florida HDI Web Sponsor EasyVista MSP Selected by Leading Managed Services Provider OneTouch Direct

Fri, 11 Nov 2011 17:00:00 GMT

EasyVista SaaS Cloud to Drive Efficiencies for OTD’s IT Service Desk Offering

New York, NY – November 15, 2011 EasyVista Inc., member of the Staff&Line Group, a global SaaS IT Service and Asset Management provider, today announced it was selected by leading Managed Service Provider, OneTouch Direct (OTD) for its IT Service Management outsourcing offering needs.

The EasyVista MSP solution combines comprehensive service management, service catalog, service desk and asset management functionality delivered through the cloud, multi-tenant configuration, ITIL framework and advanced reporting to deliver rapid deployment and measurable benefits.

"After a careful evaluation of many SaaS IT Service Management solutions, we selected EasyVista as the most robust solution based on functionality, agility and flexibility," said Scott McKinley, OTD, VP Services and Business Development. “OTD plans to standardize its managed IT Service desk offering and attach additional value to client solutions through the use of the EasyVista MSP solution for its growing base of North American clients.”

“We are excited to welcome OTD to the EasyVista MSP community,” said Valerie Brodie SVP Global Marketing. “MSP’s around the world turn to EasyVista for our powerful SaaS Cloud solutions to support their requirements to offer reliable, scalable and cost effective managed IT services.”

About OTD

OTD is a North American-based company providing strategic contact center solutions for profitable customer relationships in both the US and Canada. Founded in 1998 by Ron Benson, OTD’s approximately 1,500 employees provide support in English, French and Spanish from the company’s four locations (three in Tampa, Florida; one in St. Catharines, Ontario). Its focus is primarily on inbound/outbound sales, customer care, customer retention and IT Service Desk solutions.. The company is privately held. For more information, visit www.onetouchdirect.com.

Media contact
Mark Jones
(866) 948-4005
mark.jones@onetouchdirect.com

About EasyVista, Inc.:

A global provider for more than twenty years, EasyVista enables organizations to concentrate on their core business while improving the quality of service delivered to end-users and reducing IT Management costs. EasyVista’s integrated IT Service Management and Asset Management solutions span the entire service lifecycle, PinkVERIFY™ certified on all 15 ITIL. Through its codeless approach, EasyVista ensures agile customization, rapid deployment, and seamless upgrades resulting in drastic TCO reduction. EasyVista provides SaaS and on-premise solutions for customers in more than 20 countries with a direct presence in the US, France, UK, Italy, Spain, Portugal and over 60 certified partners worldwide. Visit www.easyvista.com, our blog http://blog.staffandline.com or on twitter @easyvista for more information.

Media contact
Valerie Brodie
(914)-844-9076
vbrodie@easyvista.com

Join us on Tuesday December 13th, from 2:00 to 5:00 PM for the 3rd Annual South Florida HDI IT Industry Awards!

Fri, 11 Nov 2011 13:28:00 GMT

Help South Florida HDI Give Back to the Community

Keynote Presentation by TEKsystems

Presented by:
Jessica McNelly
Director of Business Operations
TEKsystems

Hey HDI members!

Attend the event and have a chance to win a Kindle Fire!

Not a member? Not a problem!

WE WANT VOLUNTEERS!

Date
December 13, 2011

Time
2:00 PM
to
5:00 PM

Location
Dave & Busters
11481 NW 12 St
Miami, FL 33172
305-468-1555

Driving Directions
Add to calendar

CLICK HERE to RSVP
or go to the following link:
http://www.soflahdi.com/BookingRetrieve.aspx?ID=155277

Can't attend?
Please let us know why.

University of Miami Executive Information & Technology Institute becomes a South Florida HDI Web Sponsor!

Sat, 29 Oct 2011 02:17:00 GMT

South Florida HDI welcomes University of Miami Executive Information & Technology Institute as our newest Web Sponsor!

“The Executive Information and Technology Institute (UMeiti) is an international center of excellence and the professional education unit of the award winning department of Information Technology at the University of Miami. Beyond academia and theory, our seasoned team of experts draws from their collective experience in corporate and public sectors to develop innovative training solutions. The Institute offers a wide variety of information technology certification training featuring a full curriculum for ITIL and Project Management at very competitive prices. Classes can be customized to meet your needs and are offered at the University or on-site at your location.”

To learn more about the University of Miami Executive Information & Technology Institute visit http://www.miami.edu/eiti

Alternatively, feel free to contact
Maribel Maduro │ Customer Services
umeiti@miami.edu
Office 305-284-2150
1320 So. Dixie Hwy
RM 1100.30
Coral Gables, FL 33146

Thank you University of Miami Executive Information & Technology Institute!

Join South Florida HDI sponsor Kaseya for a Lunch & Learn in Ft. Lauderdale

Wed, 26 Oct 2011 02:37:00 GMT

Please join Kaseya at The Capital Grille in Ft. Lauderdale on November 10th @ 11:30am to learn how Kaseya has revolutionize the way companies manage their IT assets.

Kaseya knows that IT Professionals frequently need to manage servers, workstations, and mobile devices securely, quickly, and without impacting the productivity of end users. But how much money and man power does it take to resolve day to day issues related to: registry, enabling command line access, various troubleshooting, or launching a script as if you were in front of the machine (ugh, do I need to go on?)? Additionally, how much does it disturb the end user?

In this Lunch & Learn session, Kaseya will be discussing and showing attendees a new way to remotely manage IT assets using Kaseya LiveConnect. See how IT professionals like yourself can consolidate tools, cut maintenance costs, and become exponentially more efficient using Kaseya’s single console automation platform.

Join Kaseya and your peers for lunch at The Capital Grille, November 10th in Ft. Lauderdale at 11:30am to learn about and see Kaseya Live Connect, a revolutionary approach to remote management.

Tony Di Perna, Membership Vice President of the HDI South Florida Chapter, Named 2011 Southeast Region Officer of the Year!

Sun, 16 Oct 2011 23:21:00 GMT

HDI South Florida is proud to announce that Tony Di Perna has been named the 2011 Officer of the Year for the HDI Southeast Region.

Tony serves as the Vice President of Membership in our South Florida Chapter and leader of the Membership Grassroots initiative. Tony was one of five finalists from the Southeast Region, including Tim Dewey and David Chism of HDI Atlanta, John Peirce of HDI Raleigh, and Cay Robertson of HDI Skyway. The talent and quality of officers in the SE region nominated made this a very close vote.

The award recognizes Tony's dedication and contributions to the local, regional and national HDI Chapters. Tony's peers among the more than 80 Chapter Officers from eleven local chapters nominated the top five candidates and selected Tony from among the "best of the best for 2011".

HDI officers can thank Tony for his CRM initiative allowing local chapters to view its member’s database on a real time basis. Tony is truly a team player and very deserving of this reward.

Past winners of this award are Jeff Brooks, Krista Ciccozzi and South Florida HDI President, Eddie Vidal. We congratulate Tony as he joins this prestigious group of IT professionals.

Please join us for our October event - South Florida HDI Presents "Windows 7 Lessons Learned / Managing Service Operations"

Tue, 04 Oct 2011 21:51:00 GMT

South Florida HDI is happy to present our first meeting in West Palm Beach at Keiser University. Learn Windows 7 Deployment Best Practices and Discover Service Management Strategies at our October event.

South Florida HDI is happy to present our first meeting in
West Palm Beach at Keiser University...

Windows 7 Lessons Learned
and
Managing Service Operations

Learn Windows 7 Deployment Best Practices

TECO Energy replaced an aging computing workforce running Windows XP to newer hardware running Windows 7 and other updated technologies using a three phase approach. Hear some of the best practices and lessons learned during the creation of the workstation strategy, development and planning, and implementation of TECO Energy’s desktop infrastructure upgrade.

Discover Service Management Strategies

CA will be discussing Service Management strategies that enable organizations to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their lifecycles. By integrating and automating ITIL processes, organizations can utilize resources and control changes more efficiently, while streamlining the workload for the IT staff.

This event is FREE and open to the public, registration is required. Complimentary light snacks, drinks, and raffle prizes will be provided.

Windows 7 Lessons Learned

Presented by:
Mark Dorsett
Enterprise Analyst
TECO Energy, Inc

Mark Dorsett is an Enterprise Analyst with TECO Energy, Inc. With over 27 years of IT experience, Mark has gained significant insight into the best practices of configuring, deploying and supporting the desktop environment. He was the project lead for TECO Energy’s Windows 7 deployment and drew on his experience to overcome the many challenges encountered during the complete replacement and upgrade of the desktop infrastructure.

Managing Service Operations

Presented by:
Randal Locke
Sr. Advisor, Technical Sales
CA

Mr. Locke has more than 20 years of experience in IT Service Management. He has been instrumental in the development and delivery of ITIL solutions for large Clients in the Defense, Services, Manufacturing, Financial industries and within the Federal Government. He has performed these Service Management consulting services in North and Latin America and across Europe.

Mr. Locke is an ITIL v3 Expert and has also co-authored an ITIL Strategy book for international publication by Van Haren Publishing called “Service Management Process Maps.” Mr. Locke has also published several white papers as well as articles in several IT magazines.

He is also currently a member of the Help Desk Institute (HDI) and the IT Service Management Forum (itSMF) and is a Certified Help Desk Director by HDI/STI Knowledge.

Hey HDI members!
Attend the event and have a chance to win a Kindle!

Not a member? Not a problem!

South Florida attendees who become HDI members at this event will also be eligible for the Kindle. As an incentive, we are sponsoring Bronze membership packages at $10 and Silver memberships at $100. These membership packages provide you a saving of $65. Please note, only Cash/Check will be accepted for this special HDI membership promotion. South Florida attendees who become HDI members at this event will also be eligible for the Kindle drawing.

This sponsored Bronze and Silver membership offer will only be available at this special event!

Date
October 20, 2011

Time
1:00 PM
to
4:00 PM

Location
Keiser University
2085 Vista Parkway
West Palm Beach, Florida 33411
(located near the Turnpike’s Okeechobee Boulevard Exit)

CLICK HERE to RSVP
or go to the following link:
http://www.soflahdi.com//BookingRetrieve.aspx?ID=151054

Can't attend?
Please let us know why.

Driving Directions

Add to calendar

August Event "Communications Strategies, People, Performance and Services" Recap

Sun, 28 Aug 2011 18:29:00 GMT

South Florida HDI held their local user group meeting on August 23, 2011 at Carnival Cruise Lines Conference center in Doral, FL and discussed the topic of Communications Strategies, People, Performance and Services.

Sanova Group and Eddie Vidal from the University of Miami presented on topics covering Communications Strategies, People, Performance and Services. Albert presented strategies to improve employee performance and Eddie shared communication policies and processes to improve services to customer and organizations. According to meeting surveys, both presentations were well received by attendees and a number tools and templates were key takeaways for attendees to use in their organizations.

Over 35 IT professionals from South Florida attended this event taking advantage of membership promotion discounts. The promotion to increase HDI membership was successful with twelve new registrations. Attendees who were members received an added bonus with the raffle of an Intermediate ITIL Lifecycle or Capability course, donated by ITSM Academy. In addition, lunch was served courtesy of TEK Systems.

Stay up to date with South Florida HDI using our Blog, Facebook, Twitter, and LinkedIn !

Please visit our website, our new Blog, and our Facebook Fan page to view pictures from the event. In addition, Albert Noa's and Eddie Vidal's presentation will be available in the “Members Only” section at www.soflahdi.com.

Finally, we would like to let everyone know that we are in the process of closing our Facebook Group page and would like everyone to click on “Like” to join our new Facebook Fan Page.

Please save the date of October 20th as we visit Keiser University with presentations from TECO Energy and our Platinum Sponsor
CA Technologies.

Please join us for our August event - South Florida HDI Presents "Communications Strategies, People, Performance and Services"

Tue, 16 Aug 2011 17:02:00 GMT

Lunch and learn at our free August event! Our topic will be Strategy, Change and Performance Management. Our presenters will cover topics such as how to create content for a Communications Plan and promoting the value of your services through Communications Management.

HDI South Florida Presents…

"Communications Strategies, People, Performance and Services"

This meeting is FREE and open to all IT service and support professionals, registration is required. Complimentary food and drinks will be provided.
Strategy, Change and Performance Management (a.k.a. creating content for the Communications Plan)
At their core, successful methodologies focus on impacting an organizations most critical asset, its human capital. The ability to attract top talent to build, develop and retain high performance teams is critical to the long term success of any organization. Providing a high performance team with the appropriate tools and information is just as critical for success. Participants will learn how to enable organizational structures and human capital management frameworks to support the learning, development, and on-going deployment of programs designed to assure performance throughout the organization. You will leave the session with the knowledge and tools to develop Strategy Maps and Position Profiles; these tools will enable the development of strategy, performance management plans and metrics to improve organizational efficiency and effectiveness.
Presented by: Albert Noa Co-Founder, Member of Executive Management Team Sanova Group
Albert Noa has over 20 years of experience in Strategy Development and Execution, System Design & Implementation, Performance Management and Process Improvement across various industries. He is responsible for the development and management of a consulting organization focused on delivery, thought-leadership and performance; providing coaching and facilitation to various clients.
Communications Management: Promoting the Value of Your Services
Creating a communications plan for your IT organization will help define communication efforts so that your message is consistent and the value of your services is clearly articulated. In this session, learn how a communication plan can change your company’s perception of IT, enable you to promote your value, keep you on the same page as your leadership team, and keep your department aligned with the company’s goals. Participants will learn how to create a communications plan that leverages social media and how to use the communication plan to convincing management of the importance of sending a consistent message. You will leave this session with the tools to emulate the best marketing companies in the world, right from your IT shop.
Presented by: Eddie Vidal Manager, Enterprise Support Services University of Miami
Eddie Vidal has over 20 years’ experience in various areas of Information Technology. His focus is primarily on Service Delivery and Support for IT infrastructures. He has led project management offices, managed multi-million dollar budgets, created Service Level Agreements, implemented customer service initiatives and re-engineered organizations in higher education, hospitality, and travel organizations.
Hey HDI members! Attend the event and have a chance to win an ITIL Intermediate Lifecycle or Capability Course by ITSM Academy!
HDI Members are eligible to win an ITIL Intermediate Lifecycle or Capability Course of up to a $2600 value donated by ITSM Academy. South Florida attendees who become HDI members at this event will also be eligible for the ITIL Course drawing. Note: You MUST be present to win. Course does not include cost of exam or pre-reading ITIL Lifecycle Books. A v3 Foundation Certificate is a pre-requisite. Should the Voucher recipient not have an ITIL V3 Certification, this voucher can be substituted for an ITIL Foundation course in ITSM Academy Public Training Facilities, including the ITSM Academy virtual classroom, not including cost of exam. This voucher is valid for one year from August 23 2011 thru August 23 2012.) *Not a member? Not a problem!* As an incentive, we are sponsoring Bronze membership packages at $10 and Silver memberships at $100. These membership packages provide you a saving of $65. Please note, only Cash/Check will be accepted for this special HDI membership promotion. South Florida attendees who become HDI members at this event will also be eligible for the ITIL Course drawing. This sponsored Bronze and Silver membership offer will only be available at this special event!

CLICK HERE to RSVP or go to the following link: http://www.soflahdi.com/BookingRetrieve.aspx?ID=144240

Network and Socialize over Drinks and Food with South Florida HDI

Tue, 26 Jul 2011 02:53:00 GMT

Come get to know your fellow South Florida HDI members working in South Florida as we create an atmosphere to network and socialize with one another over drinks and food! Non-members welcomed too!

TEKsystems, CA Technologies, and South Florida HDI are happy to bring you another

South Florida HDI

HAPPY HOUR!!!!

Come get to know your fellow South Florida HDI members working in South Florida as we create an atmosphere to network and socialize with one another over drinks and food! Non-members welcomed too!

Food and drinks are provided courtesy of TEKsystems, CA Technologies, and South Florida HDI.

When: Thursday, August 11th
6:00 pm- 9:00 pm
Where: Il Forno Restaurant (back patio) 9380 NW 25th St. Doral, FL 33172 (map)

To RSVP click on this link or go to http://soflahdi.com/BookingRetrieve.aspx?ID=144129

For more information please contact:
TEKsystems: jmontes@teksystems.com
South Florida HDI: communications@soflahdi.com

Antonio Di Perna from Carnival Cruise Lines wins 1st Annual South Florida HDI Officer of the Year Award

Thu, 23 Jun 2011 22:26:00 GMT

The South Florida HDI Local Chapter, currently in its third year since inception, has been called the “Flagship” chapter of HDI by HDI Global Managing Direct, Craig Baxter. A large reason for this success has been the valuable input provided by its VP of Membership and Supervisor, I/S Configuration Management for Carnival Cruise Lines, Antonio Di Perna. This past December, Antonio Di Perna was awarded the 1st Annual HDI South Florida Officer of the Year.

Recently the South Florida HDI Local Chapter earned Platinum Circle of Excellence Recognition, ranked #4 out of 60 and was one of only 11 chapters to earn this recognition. This recognition is based on chapters meeting certain benchmarks used to measure member growth, management of chapter policies and procedures, education, career development, meetings, special events, and contributions to the IT community.

Tony was instrumental in the creation of HDI’s Customer Relationship Management (CRM) database, unveiled at the HDI Local Chapter Summit in Colorado Springs last June 2010. Prior to the creation of the CRM, HDI provided its local chapters monthly membership reports. Today, all chapters can access their member list online and in real-time. Tony also developed South Florida’s Marketing and Communications campaign which has been imitated by numerous chapters and National HDI Headquarters. He currently chairs the Grassroots quarterly conference calls for all VP of Membership throughout the United States.

Tony stepped up to fill in when the VP of Communications resigned. He managed the successful release of the chapters’ quarterly newsletter. In addition, he created the templates currently used for all email meeting communication campaigns. Tony’s attitude and commitment make him a valuable asset to the HDI community. The South Florida HDI Local Chapter is lucky to have him on our team and well deserving of the Officer of the Year award.

June Event "BYOC - Bring Your Own Computer" Recap

Fri, 17 Jun 2011 18:33:00 GMT

South Florida HDI returned to Broward County for the first time in 2011 and presented BYOC, “Bring Your Own Computer”.

At the event, Shawn Genoway from Citrix Systems introduced and shared details regarding the BYOC Program. This progressive computing model empowers workers to purchase their own computer to bring to work, while providing them with the tools to connect to their office applications via web portal access, VPN or Citrix receivers. Shawn’s overview was comprehensive and enlightening.

Over 40 IT professionals from South Florida attended this event and a membership drive to increase HDI membership was successful with nine new registrations. Attendees who were members received an added bonus with the raffle of a Kindle, donated by Kaseya, a Platinum Sponsor of South Florida HDI.

The South Florida HDI Board of Directors would like to extend our thanks to our key note speaker, Shawn Genoway from Citrix Systems for a great event. We'd also like to provide a special thanks to James Orr from Broward General Medical Center for providing HDI with a venue for this event and to TEK Systems for providing the food for this event.

Please visit our website, our new Blog, and our Facebook Fan page to view pictures from the event. In addition, Shawn Genoway’s BYOC presentation will be available in the “Members Only” section at www.soflahdi.com.

Finally, we would like to let everyone know that we are in the process of closing our Facebook Group page and would like everyone to click on “Like” to join our new Facebook Fan Page.

HDI LCO Summit 2011 Colorado Springs Recap

Wed, 08 Jun 2011 23:28:00 GMT

The first week in June each year HDI holds their annual Local Chapter Officer (LCO) Summit in Colorado Springs. Officers from sixty chapters throughout the United States and Canada come to celebrate success stories, learn from each other and work together to develop the skills needed to run their local chapters like a business. This year approximately 1/3 of the 105 officers at Summit were first time attendees.

The South Florida HDI Chapter began this year's journey on Wednesday, June 1st flying to Atlanta to pick up a few officers from the Atlanta chapter. Our group consisted of South Florida HDI Officers Eddie Vidal (President) and Tony DiPerna (VP Membership); and Atlanta Chapter Officers David Chism (President), Jamie Stannard (VP Special Events), and outgoing HDI National Member Advisory Board (MAB) chair Darien Chimoff.

The conference kicked off early Friday morning with a Member Advisory Board (MAB) meeting focused on planning for the next 12 months. During the meeting, the MAB agreed in principle to establish regional bank accounts, opening the door for each region to plan long term and budget for regional events instead of reaching out for funding on a per event basis. The official start to the Summit was at 1 PM but nothing beats an early start by having lunch at Judge Baldwins and renewing friendships. During this time you are required to hug other officers from around the country, quickly reducing any personal space issues that may exist.

This year's Summit theme was "Charting Your Course" hosted by your Cruise Director and new MAB chair, Dana Olson. The Summit started with an introduction to the HDI staff who work hard throughout the year to help officers run successful local chapters. The highlight of the day was the "Great Treasure Hunt of 2011" hosted by Captain Jack Sparrow (aka Brandon Caudle) and the wench, Laurette Ayers. We also learned about the Analyst of the Year and the new Desktop Support Technician annual award sponsored by Robert Half Technology. The day concluded with updates on key initiatives, including the upcoming release of the new HDI website and ecommerce platform.

After hours fun included a tour of the HDI offices, appetizers and the opportunity for HDI Officers and staff to network. After the tour, regional groups departed for some additional networking while karaoke singing, bowling and even some dancing.

The following day Saturday started at 7:30 AM with breakfast breakouts by officer tenure and "Cheers to Officers". Congratulations to the Arizona chapter for winning the "Rising Star" award, Sacramento Chapter for the "Ducks in a Row" award, a New Award, “Taking the First Steps” to John Piece from the Raleigh TriHDI Chapter and the "Rock of our Foundation" Award to Sandy Seroskie. Our HDI mother/hostess Sophie Klossner did an awesome job of presenting the awards and speaking from the heart while putting a few tears in our eyes.

Final remarks from our outgoing MAB chair and the passing of the gavel to the new chair were part of the morning highlights. During lunch each region dined and strategized together. Next on the agenda were breakout sessions to help define the membership "persona's" and how to market to them. The afternoon closed out with an Expert Panel session with the HDI management team of Craig Baxter Global Brand Director, Sophie Klossner Director of HDI Membership, Rick Joslin Executive Director of Certification and Training, Chris Farver Principal Consultant for BMC and Cinda Daly Director of Business Content of HDI.

When the sun went down it was time to celebrate. This year's Summit party was at the Cheyenne Mountain Resort. The view from the top was spectacular, the food was amazing and once again the officers had a fabulous time. True to tradition, HDI shows it always hosts a great party with music, dancing and karaoke. After the party we headed over to Blondie’s, where fellow officers continued sweating off a few pounds on the dance floor.

Early Sunday, the morning network breakfast found a few people missing due to early departures for home. After breakfast, we viewed the fantastic video montage edited and directed by Chris Farver. Two other breakout sessions rounded out the morning before the closing comments from Dana, Sophie and Craig.

Summit 2011 was the third Summit the South Florida chapter attended. I continue to be impressed and humbled by the talented, passionate, friendly and good hearted people I meet every year. The Summit allows our officers to learn from more established chapters and to recognize the hard work and great success our South Florida board has achieved in only 2 1/2 years. As an officer with HDI my life has been enriched in so many ways. I have built meaningful friendships, learned the skills to run our local chapter like a business, connected with industry leaders, and enhanced my talents as an IT professional. I'm able to try new and exciting things and have brought it all back to my organization where I am an IT Service Manager at the University of Miami. My passion for learning has sky rocketed and it feels great to give back in so many ways. One of the many things I have learned as an officer and a member of HDI is to give good hugs. HDI has trademarked the HUG which is a skill I can take and put to good use with my family and friends. Now it's time to bring home all the things we learned and start sharing, planning and implementing them. Thanks for a great 2011 Summit, see you next year.

Eddie Vidal
President
South Florida HDI

http://www.facebook.com/video/video.php?v=10150629485660022

Kaseya joins South Florida HDI as a Platinum Sponsor!

Wed, 01 Jun 2011 19:53:00 GMT

It's been a busy month for South Florida HDI! We are pleased and excited to welcome Kaseya as our newest Platinum Sponsor!

Kaseya is the leading global provider of automated IT systems management software. Kaseya solutions empower everyone – from individual consumers to large corporations and IT service providers – to proactively manage and control IT assets remotely, easily, and efficiently from one integrated Web-based platform. Today’s IT organizations are being asked to view themselves as an internal service provider to their business customer. Kaseya's innovative architecture enables automated execution in delivery of those services. Best practice experts and industry analysts all recognize automation as the fundamental enabling technology required to optimize IT services delivery. Kaseya’s integration across a broad scope of core IT service functions into a single management console facilitates automation and enables cost effective enterprise class IT service management.

To learn more about Kaseya please visit Kaseya at:

Kaseya.Com
www.kaseya.com
Twitter
http://twitter.com/kaseyacorp
Facebook
http://www.facebook.com/KaseyaFan
Linked In
http://www.linkedin.com/company/kaseya

Alternatively, feel free to contact
Javier Esteve | Kaseya Enterprise Sales
javier.esteve@kaseya.com
Office 415.694.5700 ext 1255 Mobile 954.205.9001
800 Brickell Ave, Suite 1100
Miami FL 33131

Thank you Kaseya!

FrontRange Solutions joins South Florida HDI as a Silver Sponsor!

Mon, 30 May 2011 13:09:00 GMT

South Florida HDI is happy to announce that FrontRange Solutions has become a local chapter Silver sponsor!

FrontRange Solutions is a leading provider of Service Management solutions. Used by 130,000 companies in 50 countries, FrontRange covers the service support spectrum with award-winning IT Service Management and CRM solutions. FrontRange extends well beyond core customer service and support with the addition of VoIP, client lifecycle and real-time infrastructure management.

FrontRange Solutions is also a proud sponsor of the HDI Southeast Region.

Thanks again to FrontRange Solutions for all the support at the Regional and Local Levels!

South Florida HDI welcomes Numara Software as a Platinum Sponsor!

Mon, 30 May 2011 03:15:00 GMT

South Florida HDI welcomes Numara Software as a Platinum Sponsor!

Founded in 1991, Numara Software is a leading provider of integrated IT management solutions for all types and sizes of customers around the world.

These solutions include; - Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk - designed to simply and easily optimize the operation of IT management. Numara’s two flagship product families - Numara Footprints, which focuses on the needs of medium to large enterprises and Numara Track-it!, which is designed for small to medium enterprises, collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide via SaaS, or perpetual license models.

Website – www.numarasoftware.com

Twitter - http://twitter.com/#!/numara_software

Facebook - http://www.facebook.com/NumaraSoftware

Linkedin - http://www.linkedin.com/company/numara-software

Youtube - http://www.youtube.com/numarasoftware

Thank you Numara Software!

View our HDI members on Google Maps

Mon, 30 May 2011 00:54:00 GMT

We have refreshed our Google Maps page with our latest HDI members, check it out and locate your closest HDI members. Join HDI and become a HDI member today and get your company on our HDI members Google map

2011 HDI Support Center Practices & Salary Survey up and running!

Mon, 30 May 2011 03:17:00 GMT

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by May 13 to be entered in the drawing.

Take the Survey

South Florida HDI now has a News Blog!

Mon, 30 May 2011 03:19:00 GMT

Hello World!

Feel free to grab a cup of tea and a cookie, put your feet up and take a look around the site. You'll find heaps of great content and information about the organization, and there's plenty of goodies.

We hope you enjoy and feel free to let us know what you think!

Call for help! Looking for a location to hold a future event in Broward County!

Mon, 30 May 2011 03:20:00 GMT

We'd like to host an event in Broward for our members in the Ft. Lauderdale region, but we need your help!

If you have a facility (or know of a facility) that can hold a meeting of up to 100 attendees, please contact Lynn Johnson at lynn@carnival.com. Thanks!

HDI South Florida Chapter has been awarded the 2010 Platinum Circle of Excellence!

Mon, 30 May 2011 03:21:00 GMT

The HDI South Florida Chapter has been awarded the Platinum Circle of Excellence Award. The Circle of Excellence Award is a benchmark used to measure HDI local chapters in member growth, management of chapter policies and procedures, education, career development, meetings, special event and contributions to the IT community.

Each chapter is awarded points based on meeting certain criteria. With the help of its members, sponsors and meeting attendees we are very proud to have achieved this award. The HDI South Florida Board of Directors thanks you for your continued support.

South Florida HDI News

Become ITIL Certified at the University of Miami

Kavaliro Releases 2012 Employment and Salary Handbook, Showing Staffing Growth in 13 Industries

It's not too late to join us on Tuesday December 13th for the 3rd Annual South Florida HDI IT Industry Awards!

Help South Florida HDI Give Back to the Community

Keynote Presentation by TEKsystems

Hey HDI members! Attend the event and have a chance to win a Kindle Fire!

WE WANT VOLUNTEERS!

There is still time to join us on Tuesday December 13th for the 3rd Annual South Florida HDI IT Industry Awards!

Help South Florida HDI Give Back to the Community

Keynote Presentation by TEKsystems

Hey HDI members! Attend the event and have a chance to win a Kindle Fire!

WE WANT VOLUNTEERS!

South Florida HDI Web Sponsor EasyVista MSP Selected by Leading Managed Services Provider OneTouch Direct

Join us on Tuesday December 13th, from 2:00 to 5:00 PM for the 3rd Annual South Florida HDI IT Industry Awards!

Help South Florida HDI Give Back to the Community

Keynote Presentation by TEKsystems

Hey HDI members! Attend the event and have a chance to win a Kindle Fire!

WE WANT VOLUNTEERS!

University of Miami Executive Information & Technology Institute becomes a South Florida HDI Web Sponsor!

Join South Florida HDI sponsor Kaseya for a Lunch & Learn in Ft. Lauderdale

Tony Di Perna, Membership Vice President of the HDI South Florida Chapter, Named 2011 Southeast Region Officer of the Year!

Please join us for our October event - South Florida HDI Presents "Windows 7 Lessons Learned / Managing Service Operations"

South Florida HDI is happy to present our first meeting in West Palm Beach at Keiser University... Windows 7 Lessons Learned and Managing Service Operations

Learn Windows 7 Deployment Best Practices

Discover Service Management Strategies

Windows 7 Lessons Learned

Managing Service Operations

Hey HDI members! Attend the event and have a chance to win a Kindle!

August Event "Communications Strategies, People, Performance and Services" Recap

Stay up to date with South Florida HDI using our Blog, Facebook, Twitter, and LinkedIn !

Please save the date of October 20th as we visit Keiser University with presentations from TECO Energy and our Platinum Sponsor CA Technologies.

Please join us for our August event - South Florida HDI Presents "Communications Strategies, People, Performance and Services"

HDI South Florida Presents… "Communications Strategies, People, Performance and Services"

Strategy, Change and Performance Management (a.k.a. creating content for the Communications Plan)

Communications Management: Promoting the Value of Your Services

Hey HDI members! Attend the event and have a chance to win an ITIL Intermediate Lifecycle or Capability Course by ITSM Academy!

Network and Socialize over Drinks and Food with South Florida HDI

South Florida HDI HAPPY HOUR!!!!

Antonio Di Perna from Carnival Cruise Lines wins 1st Annual South Florida HDI Officer of the Year Award

June Event "BYOC - Bring Your Own Computer" Recap

HDI LCO Summit 2011 Colorado Springs Recap

Kaseya joins South Florida HDI as a Platinum Sponsor!

FrontRange Solutions joins South Florida HDI as a Silver Sponsor!

South Florida HDI welcomes Numara Software as a Platinum Sponsor!

View our HDI members on Google Maps

2011 HDI Support Center Practices & Salary Survey up and running!

South Florida HDI now has a News Blog!

Call for help! Looking for a location to hold a future event in Broward County!

HDI South Florida Chapter has been awarded the 2010 Platinum Circle of Excellence!

Hey HDI members!

Attend the event and have a chance to win a Kindle Fire!

Hey HDI members!

Attend the event and have a chance to win a Kindle Fire!

Hey HDI members!

Attend the event and have a chance to win a Kindle Fire!

South Florida HDI is happy to present our first meeting in
West Palm Beach at Keiser University...

Windows 7 Lessons Learned
and
Managing Service Operations

Hey HDI members!
Attend the event and have a chance to win a Kindle!

Please save the date of October 20th as we visit Keiser University with presentations from TECO Energy and our Platinum Sponsor
CA Technologies.

HDI South Florida Presents…

"Communications Strategies, People, Performance and Services"

Hey HDI members!
Attend the event and have a chance to win an ITIL Intermediate Lifecycle or Capability Course by ITSM Academy!

South Florida HDI

HAPPY HOUR!!!!