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| August 23, 2011 |
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South Florida HDI
Event Sponsor
Platinum Sponsors
Web Sponsors
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Date
August 23, 2011
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Time
1:00 PM
to
4:00 PM
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Location
Carnival Cruise Lines
3655 NW 87 Avenue
Doral, Florida 33178
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Driving Directions
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Add
to calendar
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CLICK
HERE to
RSVP today!
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Agenda
1:00
- 1:30pm
Registration and Networking
1:30
- 1:45pm
Welcome and Chapter Business
1:45
- 2:30pm
Presentation by
Albert Noa
2:30
- 2:45pm
Break
2:45
- 3:30pm
Presentation by
Eddie Vidal
3:30
- 3:45 pm
Closing Remarks and Raffle
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HDI South Florida
Presents…
"Communications Strategies, People,
Performance and Services"
This meeting is FREE
and open to all IT service and support professionals, registration is
required. Complimentary
food and drinks
will
be provided.
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Strategy, Change and
Performance Management (a.k.a. creating content for the Communications
Plan)
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At their core, successful methodologies
focus on impacting an organizations most critical asset, its human
capital. The ability to attract top talent to build, develop and retain
high performance teams is critical to the long term success of any
organization. Providing a high performance team with the appropriate
tools and information is just as critical for success.
Participants will learn how to enable organizational structures and
human capital management frameworks to support the learning,
development, and on-going deployment of programs designed to assure
performance throughout the organization. You will leave the session
with the knowledge and tools to develop Strategy Maps and Position
Profiles; these tools will enable the development of strategy,
performance management plans and metrics to improve organizational
efficiency and effectiveness.
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Presented by:
Albert Noa
Co-Founder, Member of Executive Management Team
Sanova Group |
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Albert Noa has over 20 years of experience in Strategy Development and
Execution, System Design & Implementation, Performance
Management and Process Improvement across various industries. He is
responsible for the development and management of a consulting
organization focused on delivery, thought-leadership and performance;
providing coaching and facilitation to various clients.
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Communications
Management: Promoting the Value of Your Services
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Creating a communications plan for your IT
organization will help define communication efforts so that your
message is consistent and the value of your services is clearly
articulated. In this session, learn how a communication plan can change
your company’s perception of IT, enable you to promote your
value, keep you on the same page as your leadership team, and keep your
department aligned with the company’s goals.
Participants will learn how to create a communications plan that
leverages social media and how to use the communication plan to
convincing management of the importance of sending a consistent
message. You will leave this session with the tools to emulate the best
marketing companies in the world, right from your IT shop.
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Presented by:
Eddie Vidal
Manager, Enterprise Support Services
University of Miami |
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Eddie Vidal has over 20 years’ experience in various areas of
Information Technology. His focus is primarily on Service Delivery and
Support for IT infrastructures. He has led project management offices,
managed multi-million dollar budgets, created Service Level Agreements,
implemented customer service initiatives and re-engineered
organizations in higher education, hospitality, and travel
organizations.
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 Hey
HDI members!
Attend the event and have a chance to win an ITIL Intermediate
Lifecycle or Capability Course by ITSM
Academy!
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HDI Members are eligible to win an ITIL Intermediate Lifecycle or
Capability Course of up to a $2600 value donated by ITSM Academy. South
Florida attendees who become HDI members at this event will also be
eligible for the ITIL Course drawing.
Note:
You MUST be present to win. Course does not include cost of exam or
pre-reading ITIL Lifecycle Books. A v3 Foundation Certificate is a
pre-requisite. Should the Voucher recipient not have an ITIL V3
Certification, this voucher can be substituted for an ITIL Foundation
course in ITSM Academy Public Training Facilities, including the ITSM
Academy virtual classroom, not including cost of exam. This voucher is
valid for one year from August 23 2011 thru August 23 2012.)
Not
a member? Not a problem!
As an incentive, we are sponsoring Bronze membership packages at $10
and Silver memberships at $100. These membership packages provide you a
saving of $65. Please note, only Cash/Check will be accepted for this
special HDI membership promotion. South
Florida attendees who become HDI members at this event will also be
eligible for the ITIL Course drawing.
This sponsored Bronze and Silver membership offer will only be
available at this special event!
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